pgph Privacy Policy – How We Protect Your Personal Data

01 Introduction

pgph (accessible at pgph.vu) is an online gaming platform serving users in the Philippines. As part of operating this platform, we collect and process personal data from the people who register accounts and use our services.

This Privacy Policy is intended to give you a clear and honest account of how that data is handled. We aim to keep things straightforward — no unnecessarily complicated legal language, just a plain explanation of what we do and why.

If you have any questions about this policy or how your data is used at pgph, you can reach our support team at [email protected].

02 Data We Collect

pgph collects personal data in the following categories:

Registration and Account Data

When you create a pgph account, we collect the information you provide, including:

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address in the Philippines
• Username and encrypted password

Identity Verification (KYC) Data

Before your first withdrawal can be processed, pgph requires identity verification. This involves collecting:

• A copy of a valid Philippine government-issued ID (such as a PhilSys ID, passport, or driver's licence)
• A selfie or photo for liveness verification, where required
• Your verified mobile number for OTP confirmation

Payment and Transaction Data

When you make deposits or request withdrawals, we collect details of the transaction including the payment channel used, transaction reference numbers, amounts in PHP, and timestamps. We do not store full bank account numbers or full card numbers on our servers.

Usage and Device Data

We automatically collect certain technical data when you use the pgph platform, including:

• IP address and general location data
• Device type, operating system, and browser information
• Pages visited, features used, and session duration
• Login timestamps and activity logs

This data helps us maintain platform security, detect unusual activity, and improve the user experience over time.

03 How We Use Your Data

pgph uses the personal data we collect for the following purposes:

pgph does not use your personal data for any purpose beyond what is listed here without first obtaining your consent or being required to do so by applicable law.

04 Data Sharing and Third Parties

pgph does not sell, rent, or trade your personal data to third parties for marketing purposes. We share data only in the following limited circumstances:

• Payment processors: To process your deposits and withdrawals in PHP, we share necessary transaction data with our payment service providers. These providers are bound by confidentiality obligations and are not permitted to use your data for their own marketing.
• Identity verification providers: KYC verification may involve a third-party identity verification service. Data shared with these providers is limited to what is required to complete verification.
• Legal and regulatory requirements: pgph may be required to disclose personal data to government agencies, law enforcement, or other authorised bodies in response to lawful requests, court orders, or legal obligations.
• Platform security: In cases of suspected fraud, money laundering, or other serious violations, data may be shared with relevant authorities as required.

Any third party that receives data from pgph is required to handle it in a manner consistent with this Privacy Policy and applicable data protection laws.

05 How We Protect Your Data

pgph takes data security seriously. We implement the following technical and organisational measures to protect your personal information:

• SSL encryption: All data transmitted between your device and the pgph platform is encrypted using SSL (Secure Sockets Layer) technology. This protects your data in transit from interception.
• OTP verification: Sensitive account actions — including withdrawals and logins from new devices — require one-time password (OTP) confirmation via your registered mobile number.
• Access controls: Internal access to personal data is restricted to staff who need it to perform their job functions. Access is logged and monitored.
• Account security: Passwords are stored in encrypted form. pgph staff will never ask for your password under any circumstances.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for ensuring the security of the device you use to access pgph.

06 Data Retention

pgph retains your personal data for as long as your account remains active and for a period after account closure as required by applicable laws and record-keeping obligations.

• Account and transaction data is typically retained for a minimum period following account closure to comply with legal and financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable regulations governing online gaming and financial services.
• Technical usage data and logs may be retained for shorter periods depending on their purpose — for example, security logs are typically retained for a defined window for fraud investigation purposes.

Once the applicable retention period has passed and there is no legal basis for continued retention, pgph will delete or anonymise the personal data.

07 Your Data Rights

As a user of pgph, you have the following rights regarding your personal data. To exercise any of these rights, contact pgph support at [email protected].

08 Cookies and Tracking

pgph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly — for example, to keep you logged in during a session and to remember your preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand how users interact with the platform so we can improve it. Data collected is aggregated and not personally identifiable where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including unusual login patterns and suspicious transactions.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of your pgph account.

09 Minors

pgph is strictly for adults aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we discover that an account has been created by or for a minor, we will close the account and delete the associated personal data.

Identity verification (KYC) is a required step before withdrawals are processed, and this process includes age verification. If you believe a minor has accessed pgph, please contact us at [email protected] immediately.

10 Changes to This Policy

pgph may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform, or changes in applicable laws. When updates are made, the revised policy will be published at pgph.vu/privacy-policy with an updated "Last updated" date.

Continued use of the pgph platform after a policy update constitutes acceptance of the revised terms. For material changes, we will make reasonable efforts to notify active users via their registered contact details.

If you have any questions about this Privacy Policy or your personal data at pgph, contact us at [email protected]. Our support team is available 24/7.

You may also review the Terms & Conditions and the Responsible Gaming page for related information about how pgph operates.